|
Office Blinds - Supplied & InstalledWe Provide A Site Survey & QuotationInstallation Service By Our Expert Team |
London: 020 7193 9520 / 020 3286 0555Hertfordshire and Essex: 01279 417 345Cambridge and Bedfordshire: 01223 969521 |
Office Blind Systems Limited
These terms cover quotations, orders, payment, manufacture, delivery and installation.
Updated: 12 October 2026. Applies to orders accepted on these terms.
1.1 “We”, “us” and “the Company” mean Office Blind Systems Limited. “You” and “the Customer” mean the individual, company or organisation purchasing our goods or services. “Goods” include blinds, components and accessories; “Services” include surveys, delivery and installation.
1.2 These terms apply to our supply of goods and services, principally for business and commercial customers. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Nothing in these terms excludes or limits any statutory right that cannot lawfully be excluded or limited.
1.3 These terms and the specification, price and scope accepted in writing form the contract. Any special terms or variations must be agreed by us in writing. Customer purchase-order terms apply only where we expressly accept them in writing; sending a purchase order does not, by itself, create a credit account.
1.4 The person placing or approving an order must have authority to act for the Customer. We provide these terms before accepting an order; the version agreed for that order continues to apply to it.
2.1 An online price guide or initial estimate is indicative, based on the information supplied, and is not a fixed quotation. Final pricing depends on confirmed dimensions, specification, access and installation requirements.
2.2 You may request a free site survey directly using our survey enquiry form. We will contact you to discuss your requirements and availability; an appointment is confirmed separately once a date has been agreed. Providing measurements or obtaining an initial estimate is optional and is not a condition of requesting a free survey.
2.3 Please arrange for someone able to confirm the scope, blind type, fabric and colour requirements to attend the survey. Restricted access or incomplete instructions may require a further visit, with any charge agreed in advance.
2.4 A written quotation states the proposed specification, included work, price, VAT and payment requirements. Any validity period stated on the quotation applies. Work not expressly included, including electrical work, access equipment, removal or disposal, must be separately agreed.
2.5 Once an order is accepted, its price and specification will not be changed without written agreement, except for a VAT change required by law. Additional work or changes requested by you will be quoted and agreed before proceeding.
3.1 An order is subject to our written acceptance. We confirm the accepted order details in a Confirmation of Order. Manufacture will not commence until the required approval and payment, or an expressly approved account arrangement, are in place.
3.2 You must check the quotation and order confirmation, including quantities, rooms, blind type, fabric, colour, controls and finishes, and report discrepancies promptly. We are responsible for the accuracy of measurements taken by us; you are responsible for measurements and other information you provide for supply-only orders.
3.3 You must approve the fabric and colour selection. We can advise and show samples, but will not make an unapproved colour selection on your behalf. Screen images are illustrative and may differ from physical samples.
3.4 Tell us before ordering about any particular performance, certification, privacy or light-exclusion requirements. These must be confirmed in the agreed specification. Blackout fabric alone does not guarantee a completely dark room.
3.5 If a product or material becomes unavailable, we will discuss a suitable alternative and any price or timing implications. We will not substitute a materially different product or finish without your agreement.
4.1 Credit is available only on an approved account agreed by us in writing. The credit limit and payment period must be expressly confirmed. Previous orders, a purchase order, an invoice request or your own standard payment terms do not automatically entitle you to credit.
4.2 Non-account customers: payment is required on a pro forma basis or under the deposit arrangement stated in our quotation. Unless different terms are agreed in writing, supply-and-installation orders require a 50% deposit before manufacture, with the full or remaining balance payable on completion of the work. Our final or balance invoice allows seven calendar days from completion for payment to be received. The pay-by date stated on the invoice is the payment deadline; this allowance does not create a credit account.
4.3 Supply-only orders: non-account customers must pay the full order value, including VAT and any delivery charge, before manufacture. Goods will not be released for collection or despatched while the required payment remains outstanding.
4.4 Approved account customers: invoices must be paid within the payment period agreed in writing, subject to the agreed credit limit. There is no automatic 28-day, 30-day or other credit period. Any deposit or staged-payment requirement expressly agreed for the order still applies.
4.5 We may decline further credit or revise a credit limit for future orders. Where an agreed limit would be exceeded, or an account is overdue, we may require payment before accepting further work. Any change to payment terms for an existing accepted order requires agreement, except where suspension is permitted under these terms.
4.6 BACS is our preferred payment method. We can provide a VAT invoice for a deposit; the final invoice records the deposit received and the balance due. Payment must be received in cleared funds.
4.7 Retentions are not accepted. Any retention proposed by you must be resolved before we accept the order. You must notify us promptly of an invoice dispute, stating the amount and reason, and pay any undisputed amount by its due date.
4.8 Late payment: payment not received by the pay-by date stated on the invoice will incur interest at the statutory rate applicable to eligible business debts, together with statutory fixed late-payment compensation and any further debt-recovery costs recoverable by law. Statutory interest is calculated at 8 percentage points above the Bank of England base rate, subject to the law in force at the relevant time, and accrues from the day after the invoice due date until payment is received. The fixed compensation charge depends on the amount of the qualifying debt. Any charge is applied only where legally recoverable.
4.9 If a payment due under an accepted order remains unpaid, we may suspend further manufacture, delivery or installation after written notice and a reasonable opportunity to pay. The resulting effect on the programme will be explained to you. This does not remove your obligation to pay amounts already due.
5.1 Our typical made-to-measure lead time is 16–21 working days from receipt of an approved account customer’s order, or receipt of the required pro forma or deposit payment for a non-account customer. The final specification must also be approved before manufacture can begin; delays in confirming it may extend the programme. The period quoted for your particular order takes precedence. Working days exclude weekends and public holidays.
5.2 Lead times are estimates unless a binding date is expressly agreed in writing. We contact you to arrange the installation date as the blinds approach completion at the factory. An estimate or survey appointment does not reserve an installation date.
5.3 We will use reasonable care to meet agreed arrangements and notify you promptly of a material delay. Where circumstances outside our reasonable control affect delivery or installation, we will discuss a revised date. Any statutory rights relating to delay remain unaffected.
5.4 Delivery and installation are at the address agreed in the order. Changes to the site, specification or access after the survey may affect cost and timing and must be notified promptly.
6.1 You must provide safe, reasonable access to the agreed work areas at the arranged time and tell us about site restrictions, inductions, parking, permits, high-level work or access-equipment requirements before the quotation is accepted.
6.2 Before fitting, clear furniture, computers, cables, paperwork and other obstructions from the work areas and ensure the surrounding surfaces are clean. Children and other unauthorised persons must be kept clear of installation areas.
6.3 Tell us about known defects, concealed services, hazardous materials and any restrictions affecting drilling or fixing. We assess accessible fixing positions during the survey and installation, but this is not a structural or asbestos survey.
6.4 If conditions prevent safe or suitable installation, we may stop work and discuss the remedial action required. A further visit, revised fixing arrangement or additional access equipment may incur a reasonable charge, which will be explained and agreed before proceeding. We remain responsible for damage caused by our failure to exercise reasonable care.
6.5 Standard installation hours are Monday to Friday, 8:00 am–3:00 pm, unless the quotation confirms different arrangements. Early starts and out-of-hours work are subject to availability and any agreed additional charge.
6.6 Removal of existing blinds, disposal, making good and electrical work are included only where stated in the quotation. We test the installed blinds and remove debris generated by our fitting work. RAMS can be provided on request; please allow approximately seven working days.
7.1 All made-to-measure blinds are ordered and manufactured to the Customer’s approved dimensions and specification. They cannot be returned to stock or restocked. Changes requested after order acceptance may be impossible once materials have been ordered or manufacture has started. Any achievable change and its cost must be agreed in writing.
7.2 Cancellation of an accepted made-to-measure order does not release the Customer from payment of the full accepted quotation amount. For business orders cancelled at the Customer’s request without a contractual or legal right to cancel, our cancellation terms require payment in full of that amount, including the quoted goods and services, subject to any applicable legal restriction on recovery. Please notify us immediately in writing if you wish to cancel.
7.3 Any deposit or other payment already received is credited against the full amount due; the outstanding balance remains payable. Made-to-measure orders are not subject to a restocking arrangement or a standard change-of-mind refund. This clause does not exclude rights or remedies that cannot lawfully be excluded, including remedies for our breach of contract.
7.4 For consumers, the statutory change-of-mind cancellation right for distance or off-premises goods contracts generally excludes goods made to the consumer’s specifications or clearly personalised. This does not remove rights where goods are faulty, misdescribed or otherwise fail to meet the contract, or any cancellation right that applies separately to services.
7.5 Tell us promptly if you need to postpone an installation. Where goods are ready but access is delayed, we will agree revised arrangements and explain any reasonable storage or repeat-attendance charges before they arise. We will not automatically treat the order as cancelled solely because six weeks have passed.
8.1 Ownership of the goods passes to you when we receive full payment for them. For business customers, risk in supply-only goods passes on delivery to the agreed address or collection by you or your representative; for goods we install, risk passes on completion of installation.
8.2 Any different mandatory rules applying to consumer purchases take precedence. Retention of ownership does not authorise us to enter premises or remove installed goods without consent or lawful authority.
9.1 We supply goods corresponding to the agreed specification and carry out our services with reasonable care and skill. Please inspect the blinds at completion and notify us promptly of damage, discrepancies or faults, with photographs where possible. Signing a completion record or failing to identify a hidden fault immediately does not remove rights that apply by law.
9.2 Unless the quotation states otherwise, our installed blinds carry a one-year parts-and-labour warranty, followed by a further two years’ parts-only cover, from installation. During the parts-only period, labour, attendance and access-equipment charges may apply and will be confirmed before a visit.
9.3 The warranty covers defects in supplied components and workmanship under normal use. It does not cover normal wear, misuse, accidental damage, unsuitable cleaning, unauthorised alterations or damage caused by third parties. Any exclusion applies only to the extent the fault results from that cause.
9.4 Contact us before arranging a return or third-party repair. We will assess the issue and arrange an appropriate remedy, including repair, replacement or a refund where required by the contract or law. Goods being made to measure is not a reason to refuse a valid defect claim.
9.5 Chargeable repairs or visits will be explained before booking. The warranty is additional to statutory rights and does not restrict them.
10.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
10.2 For business customers only, subject to clause 10.1 and any applicable legal requirement of reasonableness, our total liability arising from an order is limited to the total price payable for that order. On the same basis, we do not accept liability for indirect or consequential loss.
10.3 These business limitations do not apply to consumer statutory remedies. No clause transfers responsibility for our own negligence to you simply because a working area was not cleared, and any claim must be assessed according to the circumstances and applicable law.
11.1 If an event outside our reasonable control prevents or delays performance, we will notify you, take reasonable steps to reduce its effect and discuss revised arrangements. Such events may include severe weather, fire, industrial disruption or material supply interruption.
11.2 An affected obligation may be suspended for a reasonable period. This does not excuse payment for goods or services already supplied or remove any statutory right or remedy. If the interruption continues, we will discuss completion or lawful termination and account for any payment held.
12.1 A delay in enforcing a contractual right does not waive that right. If a provision is held unenforceable, the remaining provisions continue to apply so far as they can lawfully do so.
12.2 We may update these terms for future orders. An update does not retrospectively change an existing contract without agreement.
12.3 English law governs the contract. Business customers agree to the jurisdiction of the courts of England and Wales. Where a consumer has mandatory rights to bring proceedings elsewhere, those rights are unaffected.
Please raise any question about the quotation, payment requirements or these terms before approving your order. Contact us through our Contact and Help Centre.
See also our Privacy and Cookie Policy and Website Terms of Use.