Privacy & Cookies

Information we collect

When you contact us or request an estimate or site survey, we may receive your name, company, email address, telephone number, installation address, blind preferences, approximate window sizes and any information you include in your message. If you place an order, we also keep the details needed to arrange, fulfil and administer it.

Our website may record technical information such as your IP address, browser, pages requested and the time of a visit in server logs. Cookie choices and optional analytics or advertising technologies are explained below.

Why we use it

• To respond to enquiries and prepare estimates or quotations at your request.
• To arrange surveys, supply and install blinds, and communicate about an order.
• To maintain business and financial records and meet legal obligations.
• To operate, secure and improve the website.
• To use optional analytics or advertising technologies where you have given the relevant cookie consent.

Depending on the activity, we rely on steps taken at your request before a contract, performance of a contract, legal obligations, our legitimate interests in running and securing the business, or consent where required. You can withdraw consent for optional cookies through the website’s cookie preferences.

Who may receive information

Information may be shared with people and service providers who need it to deliver our services, such as surveyors, fitters, suppliers and providers of website hosting, email or payment services. When you accept the relevant optional cookies, Google may receive information through Google Analytics and Google Ads for website analysis and advertising measurement. We share only what is needed for the relevant purpose. We may also disclose information when required by law.

How long we keep it

We keep enquiry and project information for as long as needed to respond, provide the service, manage any follow-up and meet applicable record-keeping obligations. The period depends on the type of record and the reason it is held. When it is no longer needed, we delete or securely dispose of it.

Cookies and similar technologies

Cookies are small files or similar technologies used by websites. Our cookie banner offers separate choices for necessary, analytics and advertising categories:

• Necessary: used for functions needed for the website to work.
• Analytics: if accepted, Google Analytics helps us understand how visitors use the website.
• Advertising: if accepted, Google Ads helps us measure the results of advertising, including conversions such as enquiries, and may support relevant advertising.

Analytics and advertising are optional. You can accept, reject or set preferences using the cookie banner. You can revisit your choices using the cookie controls on the website.

Your rights and complaints

Depending on the circumstances, you may ask to access, correct or erase your information, restrict its use, receive a copy in a portable form, or object to certain uses. You may withdraw consent where we rely on it. Some rights have exceptions under data protection law.

Email privacy@officeblinds.co.uk to make a request or raise a concern about how we have used your information. You can also complain to the Information Commissioner’s Office.